Help and FAQs

Help & FAQs

Here you will find answers to the most common questions. If you can't find what you're looking for, please write to us at hola@onyxecuestrianlab.com.

📦 Orders and Shipping

How long does it take for my order to arrive?
Orders are processed within 1-2 business days. Delivery time is up to 15 calendar days from order confirmation.

Do you ship internationally?
Yes, we ship all over Europe. Delivery time may vary depending on the destination.

How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number so you can track it at all times.

📏 Sizes

How do I know which size to choose?
Consult our size guide available on each product page. If you are unsure between two sizes, we recommend choosing the larger one.

Do the leggings have a lot of stretch?
Yes, our fabric is highly elastic and adapts perfectly to the body, offering complete freedom of movement.

💳 Payments

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), PayPal, and other secure payment methods.

Is it safe to buy from ONYX Lab?
Yes, all transactions are protected with SSL encryption and processed through certified payment platforms.

🔄 Returns

Can I return my order?
Yes, you have 30 days from receipt to return any item in perfect condition. See our returns policy for more details.

📧 Contact

Can't find an answer to your question? Write to us at hola@onyxecuestrianlab.com and we will respond within 24 hours.